Engagement Manager

You've heard it before: digital has changed everything. We ' re all more connected, more informed, more interactive. We have more opportunity, but also more risk. Brands that want to succeed in this new world need a different kind of partner - one that tears down the traditional model of creative, tech, and business services-in-silo.

Deloitte Studios is a full-service creative agency within Deloitte Digital that brings together our Digital Experience capabilities and our Advertising & Marketing teams into new kind of Creative agency. An agency that, coupled with the power of Deloitte Digital, combines creativity and technology to tell new stories in new ways. From advanced solutions and methodologies, to brand building and campaign management, Deloitte Digital offers end-to­ end solutions that ultimately bring power to the way our clients engage with their customers-wherever they are on their journey.

We view every project through three lenses: strategy, technology, and creative. With any project we take on, we know that the value of our client's brand is in our hands. They demand solutions that mitigate risk, provide business value, and improve brand engagement. Commercial Excellence & Experience helps clients balance the allure of emerging technologies with the realities of their business, the essence of their brand, and the needs of their customers. This helps us to deliver beautiful, functional solutions that meet-and exceed-our clients ' needs.

Deloitte Studios are a collection of artists, analysts, strategists, engineers, writers, makers, business-builders, designers, and dreamers with offices in Chicago, Denver, Los Angeles, New York, San Francisco, and Seattle. We work alongside broader Deloitte to create brand momentum, bringing people closer to the things they care about and driving businesses forward.

We are seeking a senior Engagement Manager (EM) that is passionate about the digital product and is eager to help grow a new agency model. A model that is powered by smarter insights, where creativity influences the entire marketing ecosystem.



The Deloitte Studios Team

Sits within our " Advertising, Marketing & Commerce " offering:

Within our group, we create content, communications, and experiences that engage and inspire our clients' customers to act. We implement and operate the technology platforms that enable personalized content, commerce and user-centric experiences. And, in doing so, we transform our clients' marketing and engagement operations into modern, data-driven, creatively focused organizations - all built to drive growth.

Our AM&C offering serves our clients through the following types of work:

• Advertising campaign ideation, development and execution

• Cross-channel customer engagement strategy, design and development to include the creation of omni-channel digital experiences across web, mobile, social, physical, AR/VR, voice, gesture, IoT, and video

• eCommerce strategy, implementation and operations

• Marketing Content and digital asset management solutions

• Marketing Technology and Advertising Technology solutions

• Marketing analytics implementation and operations

• Acquisition and engagement campaign ideation, development and execution

• Agile based, design-thinking, user-centric, empirical projects that accelerate results



Work you' II do

The senior EM bridges the digital experience, and capabilities of the studios with the marketing strategy and operations capabilities of Deloitte Digital. The EM will be responsible for developing, maintaining, and growing client relationships, as well as scoping and leading digital projects (design and implementation of digital solutions). The ideal candidate is a polished communicator and team builder, experienced in bringing together diverse skillsets to identify and solve client business problems spanning the digital, advertising and marketing strategic spectrum. The role will work alongside national studio and consulting craft leads and report into the studio Managing Director. In this role the candidate will also:

• Develop and maintain strong working relationships with studio, consulting and client counterparts, breaking new ground in integrating and selling our studio capabilities

• Know our studio capabilities intimately and be an effective spokesperson for advocating their use with existing client account teams

• Lead new engagement planning, scoping and staffing; mobilize and manage integrated teams, define the structure and content of deliverables, facilitate client buy-in of solutions, lead delivery and manage engagement quality, economics and risk

• Develop practical solutions, methodologies and 'point-of-view' documents for the studios integrated capabilities. Participate in internal and public speaking events to promote Deloitte Digital and the studios

• Act as a mentor and leader for nurturing junior team members, provide input and guidance in staffing and recruitment, provide leadership and support for delivery teams and staff in your local office

• Contribute to the studio's growth and development through your daily internal and client activities

Qualifications

• 7+ years of relevant consulting, agency or industry experience in mobile, user experience, digital and/or ecommerce

• Minimum 5 years of experience managing digital experience and technology engagements

• Experience leading a team of direct reports

• Experienced in running new business pursuits, including crafting the overall narrative, detailed proposal, firm economics as well as oral and written communications

• A calm, rational, balanced management style, good problem-solving abilities, a polished communicator with good instincts

• Ability to thrive in a highly matrixed, national organization

• Bachelor's degree

• Fully integrated experience a plus, including brand strategy, creative development, digital and advertising production. Marketing operations (budgeting, media planning, annual brand planning) preferred

• Ability to travel up to 30%

• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future

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AMC2021