The role can be based from our New York or Washington offices.
As part of our Commercial division, our sales operation team serves as the center of excellence on process, order management, and client-facing financial matters.
Commercial Operations Associates plays a meaningful role, working closely with colleagues across the organization to handle orders from proposals through billing. This includes, but is not limited to, inventory management, contracting, maintaining sales order data, resolving billing and revenue questions, and providing superb client service to internal and external clients.
This position is critical to the success of our media business, and will give you a foundation in sales operations, sales process, sales strategy, sales technology, and sales life cycle management.
People who thrive in this role are hardworking, fastidious, and have a deep commitment to sales and service. It’s really important you can prioritize process, accuracy, data quality, and service while problem solving, learning and growing in a fast-paced, tech-focused digital media company.
Work alongside a team of publishers, account directors, and operations team members as part of designated account teams serving as the sales operations center-of-excellence
Use Salesforce and other technologies to create, process, update and maintain contracts and orders
Knowledge of products, systems, and processes to maintain data integrity and facilitate effective selling and deal structure
Pre-sale inventory management for multi-channel advertising and content campaigns
Serve as quality control for all deals, ensuring they meet required standards for contracting, approvals, payment terms, credit control, and inventory usage
Liaise with accounting to work through client delivery questions and billing changes and requests
Lead and oversee the month-end close process for your account teams in collaboration with delivery teams across the organization
Build and maintain reporting for forecasting, high-impact strategic projects, sales intelligence, and other commercial analysis as needed
This role is temporarily working remotely due to COVID-19
Proven ability to manage multiple tasks, solve problems and schedule work effectively in a fast-paced, deadline-driven environment
Strict attention to detail, and desire to problem solve and define scalable processes that drive revenue growth
Ability to develop relationships across internal and external clients
Thrives in a team-oriented, entrepreneurial corporate environment
Exceptional written and verbal communication skills
An outstanding customer service ethic with strong eye for business
Digital savvy, strong Excel skills, with a desire to learn multiple business and ad-serving platforms
Experience in a sales operations or a general operations role
Experience with Salesforce is helpful
Media or publishing company experience preferred
Additional Salary Information: Benefits
What will I get in return?
As well as our standard benefits, we have a number of awesome perks available to our staff including:
- Unlimited paid time off (yes you read that right!)
- A share in our success- every member of staff receives a profit pool bonus at the end of our financial year
- Central office locations with safe working spaces and tonnes of flexibility to work remotely as required
- Discounted digital magazine subscriptions and access to back copies of our print magazines and bookazine.
- Annual Future conference - get together with your colleagues to celebrate success and look forward to what's next
- Regular colleague events arranged by our wonderful Community & Culture committees
- Huge opportunities to learn and develop whether through professional qualifications, exposure to incredible business projects or informal lunch & learns, hosted by your colleagues
About Future US Inc
Future is a global platform for specialist media with scalable, diversified brands. We connect people to their passions through the high-quality content we create, the innovative technology we pioneer and the engaging experiences we deliver.
We are Future, a global multi-platform media company with big ambitions and the talent to bring them to life. Together, we connect people to their passions through the high-quality content we create and the innovative technology we pioneer.
We’re the name behind market-leading brands in specialist sectors like technology, gaming & entertainment, music, creative & photography, field sports, knowledge and home interest. Specialists in our field are passionate about what we do, every year we attract millions of consumers to our websites, magazines, events and social spaces. We’re dedicated to creating loyal fans of our brands, and the number is growing all the time. But that’s not enough – we’re continually adding to our portfolio, building on our technology and investing in our people. Everything we do is born from our desire to innovate and influence and we restlessly look to improve. We hire people we can learn from and we work together... to push the boundaries of what can be done.
Together, we’re exceeding the expectations of everyone we exist for – our audiences, clients and shareholders. Our shareholders have watched Future transition into an innovative global platform for specialist media, our share price has performed well in parallel with both the transition and our growing ability in making our content pay. Shares Magazine has issued their 10 stocks for 2018 which includes Future as one of their top picks.
We reap the rewards too, of course, with a fun and creative place to work and the kind of personal development that makes every day even more enjoyable and challenging. We believe it to be a really exciting time to join Future.
Every kind of talent is celebrated and nurtured here. We believe in teamwork that transcends location, which means we don’t have a Future headquarters. Across our offices in the UK, US, France and Australia, each and every one of us are playing a part in driving our business forward.