Promoversity LLC, located in Crystal Lake, IL, is a wholly-owned subsidiary of Barnes & Noble College, and is the leading collegiate promotional products specialist. With a focus on extraordinary customer service and prompt turnaround time, the Account Coordinator is a key contact for our customers, which provides a great opportunity to work in a fast growing organization.
JOB TITLE: Account Coordinator
REPORTS TO: Team Leader
Customer Service Representatives
Director of Sales
Purchasing & Accounting Assistant
External Licensing Partners
JOB SUMMARY: The Account Coordinator is responsible for assisting key customers in all product/service inquiries and orders. The customer and detail-oriented person develops long-term relationships with assigned customers, connecting with key stakeholders. The Account Coordinator is the liaison between the key customers and our cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs.
Help key customers by answering product and service questions; suggesting information about other products and services
Maintain positive relationships with existing clients
Develop relationships with new clients in order to grow business
Provide product suggestions and price quotes based on client needs and budget
Coordinate with the customer, art department, and licensing agency to create art proofs for the order and obtain all proper approvals
Resolves product or service issues by clarifying the customer issue to the Team Leader, so that they can determine the solution
Prepare product quotes for customers
Process customer orders once order has been approved by licensing
Coordinates with customer service representatives to ensure tasks are completed efficiently and in line with specific account requirements
Send out Promotional emails to all customers
Meet or exceed sales goals.
Complies at all times with the Standards, policies and Code of Business Conduct and Ethics set out in the Bookseller Handbook.
High school diploma required, Bachelor's degree preferred
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different personalities
Two years’ customer service experience
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Ability to work in a fast-paced environment
Proficiency in Microsoft Office and Windows 10
Background using QuickBooks preferred
Ability to read, analyze, and interpret general business information
Ability to write business correspondence
Ability to effectively create and present information; and respond to customer questions
Ability to check the accuracy of orders, forms, records, and comparable data
Ability to respond to common inquiries and complaints from customers and co-workers
Ability to lift up to 20 lbs. to occasionally transport product samples
Barnes & Noble College is an Equal Employment Opportunity and Affirmative Action Employer committed to diversity in the workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
About Barnes & Noble College
Promoversity, a wholly-owned subsidiary of Barnes & Noble College, is a promotional products company specializing in the collegiate market offering high quality merchandise that can be customized for the universities’ student groups, sports teams, school clubs and other organizations. At Barnes & Noble College, it’s our mission to help support and celebrate the social and academic aspirations of students, faculty, alumni and administrators. And with Promoversity, college campuses have access to a convenient service that will help drive school spirit, save money and ensure all logos are printed according to school guidelines.